Starting from 17 March, Baltic International Bank will serve clients remotely

News - March 17, 2020

We, Baltic International Bank, take care of your health and of our employees.  We follow the measures announced by the government to contain the Coronavirus outbreak and health-related border management measures on the Latvian and the European level in the context of the COVID-19 emergency. From 17 March to 31 March, we therefore will communicate with and serve our clients remotely. We temporarily suspend a face-to-face service of clients and other visitors at Grēcinieku ielā 6 and Kalēju ielā 43 (except for special and pre-agreed cases). Teller (cash) operations normally carried out at Grēcinieku ielā 6 are temporarily suspended as well.    

About the remote customer service

We are injecting remote services into our business model, thus enabling you to manage your financial resources and conduct transactions anytime, day or night, and regardless of your location. To communicate remotely, you can use:

  • the internet Banking facility used as a remote electronic delivery channel for banking services
  • email correspondence with your private banker
  • remote customer service: (+371) 6700 0444
  • instant messaging apps, such as WhatsApp, Viber, Facebook Messenger
  • info email address: info@bib.eu

Bank’s decision to serve the clients remotely is justified and reasonable. Bank continuously monitors the COVID-19 developments. Security and health of our employees, clients, and the Latvian community as a whole are our main priorities.

About Bank’s safe deposit vault visitations

To access your safe deposit locker at Bank’s vault, please get in touch with your private baker to pre-arrange your visit. To schedule the visit, please send a free-form confirmation stating that you have not travelled to coronavirus affected countries or areas within the last 14 (fourteen) days and have not contacted with the infected persons or with their close contacts.

During this periods, please visit Bank’s vault only if you really need to access your safe deposit locker and the visit therefore cannot be rescheduled or postponed!

The most current information and governmental decisions aimed at stopping transmission and prevent the spread of COVID-19 are available here: mk.gov.lv.

About Bank’s work under the proclaimed part-time emergency rules

Baltic International Bank is a locally owned bank that can boast of having long-standing and stable traditions in the Latvian financial system and economy. Bank has been providing financial services and multifaceted support to the local community for more than 26 years. Over that period, we have established personal links with enterprises and clients, and we take care about each of you more seriously than ever!

Thank you that you have chosen to bank with us. We greatly value you support and appreciate your trust and loyalty to our business! Amidst evolving crucial events, Bank operates in a sound manner in accordance with its business continuity plan. All payments and transactions are executed as usual.

Bank has embarked on a process to gradually switch over, if the need arises, to a comprehensive remote customer service at our Riga-based head office and at Bank’s representative office in Kyiv (Ukraine) while continuing to provide bespoke service to meet you individual needs and to offer top-quality financial products.

We urge you to solidarize and demonstrate your understanding and responsibility, so that we confront the challenges together. Please take social distancing measures to reduce social interaction between people and hence protect each other and the community as a whole!

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CUSTOMER SERVICE

(+371) 6700 0444

9:30 - 17:00

Monday - Friday

local time GMT +02:00