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Vacancy - Customer Service Specialist

Baltic International Bank (Bank) is one of Latvia’s most experienced banks operating in the personalised-banking segment. We offer our clients sustainable investments having a built-in ESG component (ESG refers to considering the environmental, social and governance issues). We also offer a broad range of customised financial services.

Our employees highly appreciate development opportunities provided by Bank and the chance to gain unique experience in a dynamic financial and investment environment. They enjoy our positive, supportive, and success-oriented atmosphere.   

 

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ESSENTIAL JOB FUNCTIONS

  • Work cooperatively with team members and provide professional support to colleagues in daily work with foreign clients
  • Keep legal files of clients organised and in good order
  • Verify the accuracy of incoming financial documents
  • Post qualitative data to Bank’s IT systems for subsequent processing
  • Conduct customer due diligence (CDD) and KYC checks
  • Furnish clients with all necessary information about banking services and render professional advice 


POSITION REQUIREMENTS

  • Higher education qualifications (Bachelor's degree or Master’s degree in finance or similar desirable but not essential)
  • At least one (1) year of prior experience in a similar position 
  • Knowledge of banking products and services
  • Excellent English written and verbal communication skills
  • Customer Relationship Management skills
  • Ability to work independently and within a team
  • Accuracy and profound sense of responsibility
  • Critical thinking and analytical kills
  • Stress tolerance, resilience, and strong motivation  

WHAT WE OFFER

  • Motivational system of remuneration
  • Monthly salary ranging from EUR 2250 to EUR 2500 (gross or pre-tax salary) dependent on experience
  • Opportunity to improve your knowledge and professional skills
  • Responsive colleagues and dynamic, interesting and responsible work
  • Opportunity for international travel
  • Flexible forms of working and a modern workplace environment in the Old Riga

 

Please email your CV and motivation letter marked "Customer Service Specialist" to personals@bib.eu.

By applying for the vacancy, sending your CV and taking part in this selection procedure, you give your explicit consent for processing of your personal data. You may revoke the consent at any time.

We will contact the candidates having succeeded in the first round and selected for further consideration.

Welcome to Baltic International Bank!

All vacancies

CUSTOMER SERVICE

(+371) 6700 0444

9:30 - 17:00

Monday - Friday

local time GMT +02:00