Internet Banking

For private individuals and legal entities, Internet Banking facility of Baltic International Bank offers state-of-the-art solutions designed to manage their finances conveniently. More precisely, we offer a modern and safe platform where you can receive information about your financial resources and transactions, conduct the necessary banking operations, and apply for services remotely.

Opportunities delivered by Internet Banking facility of Baltic International Bank!!

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How to log onto the Internet Banking?

To ensure protection of your data, you use Digipass Identifier or Digipass for Mobile (Bank-approved mobile application) to gain authorised access to the Internet Banking. Digipass Identifier or Digipass for Mobile generates a new unique one-time password (also called a dynamic password) that enables authorized access to a secured Internet Banking. Bank in its turn stringently verifies the authenticity of the passwords.

The new version and the previous version of the Internet Banking will be accessible concurrently until 10 June 2020.

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LOGGING-IN BY USING DIGIPASS IDENTIFIER

  1. Open Internet Banking facility of Baltic International Bank.
  2. At the time of the opening, a window will pop up (appear). Please choose Digipass Identifier or Digipass for Mobile. Fill out the respective fields: write your username and an eight-character password generated by Digipass Identifier or Digipass for Mobile.
  3. Click “Log in”.
WHAT WILL CHANGE/WILL NOT CHANGE FOR EXISTING CUSTOMERS IN NEW INTERNET BANKING

The new solution brings new positive changes, but of course this poses the question what will happen to the previously used rights and settings? Here is a summary of the key matters.

Access to Internet Banking and Authorization of Transactions

Access to Internet Banking and authorization of transactions will continue as before using a Digipass device or Digipass mobile application.

A new Digipass mobile application with expanded functionality, which ensures sending push messages for convenience of users, will become available in May.

Users' Right to Make Transactions

Users of Internet Banking who have the right to perform transactions individually or two users together will have the same rights to perform transactions as before.

The Bank’s officer will contact the Customers who have chosen a complex multi-level signing model in the previous version of Internet Banking individually to discuss the new procedure and multi-level signing options.

Payment Templates

A new option to make a "quick payment" on the basis of a previously made payment and its details is created in the new Internet Banking, which you will find on the start page. For the convenience of Customers, payment templates will be transferred to the new Internet Banking and you will be able to use them in the section:  Payments Templates.

Import of Payments

The .xml format (ISO 20022) will be used to importing payments. More information in the section "Import/ export of payments".

Export of Account Statement

The .xml format (ISO 20022) will be used to exporting account statements. More information in the section "Import/ export of payments". You will still be able to export account statements in .pdf and .xls formats.

SMS Notifications

In addition to the usual SMS notifications, we have developed a new service that provides additional opportunities to receive notifications not only in the form of SMS, but also via new channels: e-mail and push messages. Each user of Internet Banking may define which information and via which channel he/she wants to receive it: Settings Notification Settings.

Current Information

From now on, Customers will receive all news and current information via Internet banking mail as well as on our website.

FREQUENTLY ASKED QUESTIONS

Where can I change the language?

Internet Banking is available in three languages: Latvian, Russian and English. You can choose the language when starting work with Internet Banking even before you have entered your username and password from Digipass.

When entering Internet Banking, the language can be changed in the Settings located at the top or header of the page:

How to make a new payment?

Go to the menu: Payments New Payment

We offer Customers a "smart payment form" that will adapt according to the information entered by the Customer. Start by filling in basic information and the other fields will be opened automatically. Once everything has been entered, you have to confirm a payment with an authorization password. For the convenience of Customers, payments between their accounts do not need to be confirmed with an additional authorization password.

It is worth remembering that a payment can be initiated in other ways:

  • Quick payment – you can use the option to send a payment quickly and easily on the start page by entering a payee to whom you have made a transfer previously. A payment form containing partially filled in information will be opened.
  • The list of payees is available in the menu:  Payments List of Payees.
  • Payment from the account statement – use the menu:  Accounts/ Cards → Account Statement.
  • Find the payee to whom you want to make a payment, click on the relevant transaction press "New Payment" and a payment form containing partially filled in information will be opened.
  • Payment templates – the menu: Payments Templates, you can find a previously saved payment template.

How can I sign multiple payments together?

You are offered two options:

1. Menu: Payments → New Payment

Fill in the payment information and select "Sign later", which means that the payment will be created and can be signed and sent for processing later.

2. Menu: Payments → Import of Payments

Import a payment file with multiple payments.

The entered payments will be available in the menu: Payments Summary of Payments. Select the section "Pending Signature", where you will see all the payments you have entered and that are waiting to be sent for processing. Mark the payments you want to make, confirm them by one authorization password, and they will be sent for processing.

Where can I activate or block a payment card?

In the menu: Accounts/ Cards List of Cards, you will be able to see all your cards. Here you can activate a card or block it for security purposes.

In this section, you can also use other additional options, such as contactless payments, change cash withdrawal settings, etc.

Where can I change my contact information?

You can change your contact information in the Settings at the top or header of the page, where you will find the menu "Contact Information".

 

HOW TO IMPROVE YOUR USER EXPERIENCE?

To make the use of Internet Banking more convenient, please use "Settings". When entering Internet Banking, you will find them at the top or header of the page:

Internet Banking offers a wide range of personalization options. You will find:

  • Startup screen settings – you can define what you want and do not want to see on the startup screen.
  • Account settings – you can name your accounts, which will make working with Internet Banking more convenient. You can also specify which account will be the default account, which will make it easier if you have several accounts, but mostly use one account for daily operations.
  • Wallpaper settings – to customize Internet Banking, use the option to choose your own wallpaper. It will be available whenever you work with Internet Banking.

Current information about account transactions and received messages

In the menu "Notification Settings", you can specify what information you want to receive from the Bank.

You can define what information you want to receive:

1. Information about changes in the account where you can choose one or more options:

  • Balance – select "Balance" and specify the amount, you will receive information if the amount in the account is below the specified amount.
  • Incoming transactions (EUR) – select this option and specify the minimum amount, you will receive information about incoming payments.  
  • Outgoing transactions (EUR) – select this option and specify the minimum amount, you will receive information about outgoing payments. If you select "Balance" and "Outgoing Transactions (EUR)", there is a possibility that you will receive two notifications if both events occur at the same time: an outgoing transaction will be executed and the balance will be lower than the specified amount.
  • Rejected payments – you will be notified that a payment has been rejected for any reason. You can find the rejected payment in the menu: Payments Summary of Payments, select "Rejected".
  • Pending signature – this option is especially useful if you use multi-level signing or a model is selected where one user creates a payment and the other user confirms it. By selecting "Pending signature" you will receive information when a payment is sent for signing. You will see the payments to be signed in the menu: Payments Summary of Payments, select "To be signed".

2. New letter from the Bank – to follow the information received from the Bank, connect this option, which will allow you to receive information about an incoming letter.

You will find Internet Banking mail at the top or header of the page, where you will see new, viewed and sent letters.

Choose the most convenient channel for receiving notifications:

  • SMS – an SMS will be sent to the specified telephone number.  If you need to change your telephone number or add a new one, you can do it in the section "Contact Information" in the Settings.
  • E-mail – an e-mail message will be sent to the specified e-mail.  If you need to change your e-mail or add a new one, you can do it in the section ‘Contact Information’ in the Settings.
  • Push messages – to receive push messages you have to download a mobile application for use of Internet Banking. Activate "Push Notifications Receipt" and you will receive notifications in your mobile application.

Changing the Language

Internet Banking is available in three languages: Latvian, Russian and English. You can choose the language when starting work with Internet Banking even before you have entered your username and password from Digipass.

When entering Internet Banking, the language can be changed in the Settings located at the top or header of the page.

Changing Contact Information

You can change contact information in the section "Contact Information" in the Settings.

IMPORTING PAYMENTS AND EXPORTING ACCOUNT STATEMENT

In order to make daily settlements easier and following operations in the account more convenient, it is possible to combine Internet Banking with an accounting program. Payment import and account statement export functions are provided for this purpose. These functions work with the help of ISO 20022.

Import of Payments

Import of payments allows you to import prepared payments from an accounting program into the Internet Banking saving time as it is not necessary to enter payments twice. Imported payments are further processed as needed, either by approving all payments at once or in parts.

Import of payments is available in the section of Internet Banking: Payments Import of Payments.

Please read technical information and examples.

Technical information on importing payments

Examples of Import of Payments

SEPA/ interbank payments in EUR 

International/ interbank payment in other currencies (except for EUR)

International payments in RUB

Export of Account Statement

Exporting an account statement allows you to save the account statements available in Internet Banking, which can be uploaded to an accounting program. An account statement can be saved in ISO 20022 format as well as in .pdf and .xls format.

Export of account statement is available in the section of Internet Banking Accounts/ Cards Account Statement.

Please read technical information:

Technical information on exporting account statements

Example of exporting an account statement

DATA SECURITY

For safe use of Internet Banking and mobile application, we ask you to read the protection recommendations for personal computers, tablets and smartphones and follow them.

CUSTOMER SERVICE

(+371) 6700 0444

9:30 - 17:00

Monday - Friday

local time GMT +02:00

Try out the new Internet Banking!

Improved functionality, increased user friendliness as well as updated security solutions.

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